John Philip P.

Customer Service Specialist | Virtual Assistant | Hospitality Support I have over 7 years of experience in customer service, technical support, and client-facing roles. For the past 3 years, I have provided email and chat support for Booking. com travel accounts, helping customers resolve booking issues, account concerns, and complex travel inquiries with efficiency and professionalism. As a Customer Success Associate and Revenue Architect at CohoRes, I managed booking links, website updates, promotional campaigns, and hotel property operations while troubleshooting PMS systems using SynXis Sabre. This experience strengthened my ability to solve technical issues while maintaining excellent customer satisfaction. I also worked as a Virtual Assistant for SPECK Cleaning Services, supporting daily operations through customer communication, appointment scheduling, administrative tasks, record management, and client coordination. My strengths include: • Email, Chat, and Phone Support • Customer Complaint Resolution • Virtual Assistance & Administrative Support • Appointment Scheduling & Calendar Management • Hospitality & Property Management Support • Booking Platform Administration • SynXis Sabre & PMS Troubleshooting • Client Communication & Relationship Management I am highly organized, detail-oriented, and adaptable. I thrive in fast-paced environments, handle complex customer concerns professionally, and am committed to delivering outstanding service and reliable support to every client.