Ashley L.

I am an E-commerce Customer Support & Back-Office VA with experience handling customer inquiries, complaints, orders, returns, and refunds while maintaining a professional, friendly, and positive customer experience. I am proficient in a wide range of CRM tools such as Zendesk, Freshdesk, and Zoho that I previously utilized for managing and documenting customer interactions, coordinating with teams, and maintaining accurate records. With almost three years of experience in data research, I also bring strong skills in data entry/validation, lead generation, data management, and quality maintenance. I am highly detail-oriented, organized, and comfortable handling high-volume tasks while maintaining accuracy. I am also versed in media arts design with over 5 years of self-taught experience on GIMP, Canva, and CapCut. Possessing strong written and verbal English communication skills, intermediate to advanced computer proficiency, and experience with Google Suite and Microsoft applications, I can effectively support the day-to-day operations of an e-commerce business.