Danielle G.

I am an American bilingual teacher. Since I was a kid, I have moved, to and fro, several times, to different countries. Through this, I have learned and mastered English and Spanish. I love to help people and I believe that as a bilingual person, I can use my background and passion to teach and help to inspire and serve others in a respectful, multicultural and professional environment. I taught more than 30 non-native students to successfully be promoted to an advanced level, mentored 20+ students to take the “Test of English as a Foreign Language” and even led the preparation of 50+ pre college students to effectively use both languages. I have also worked in bank collections at BBVA to help people through English speaking calls to bring them current and reduce their debts.I was able to take control of various calls and to effectively assist the customers to solve their problems in regards to debt. I solve problems resourcefully, I was one of the best employees of my team. I got the best scores (back to back 100%) in quality assurance and in efficiency in documenting the said calls. I am able to use both languages appropriately to work as a team player. I have experience working remotely for companies where I have been able to support customers and clients via emails, chats, and by communications using specific softwares. I have been able to help clients and prospective customers with solving problems and questions, as well as, providing information about the products and services and assisting during the buyer’s decision making and the follow-ups, and therefore giving them a complete and satisfactory service and experience possible. In my work experience, I have been efficient and productive in my jobs by also applying my knowledge acquired in my University Business studies with an emphasis in Marketing. Additionally, I have also earned a certificate in Social Media Marketing. With this, I have learned skills and abilities that have been a great asset for my previous clients and I believe can be such with future ones as well. I have been successfully working remotely for the past 3 years as a customer support representative and specialist with great results. I am a very detail oriented person, I am responsible and on point or quick when it comes to follow ups and results from these conversations. I am a fast learner and a team player and I am very comfortable using any kind of social media forums to promote and reach out to future customers. I always try to provide factual insight of the product or service in a way for them to take the best decisions and complete a purchase. I believe that my skill set and knowledge are a good match to the requirements shown within this job position.