Janeth P.

Hello! Welcome to my profile. I'm an Operations Manager and Customer Experience Specialist with over 12 years of customer service experience, 8+ years in ecommerce, and a strong background in banking, operations management, and team leadership. Throughout my career, I've helped businesses improve customer satisfaction, streamline operations, optimize workflows, and build scalable support processes. My experience spans financial services, ecommerce, and remote business operations, allowing me to adapt quickly to different industries and business models. I specialize in: ⭐ Customer Support (Email, Live Chat & Social Media) ⭐ Shopify Administration & Shopify Dropshipping ⭐ Ecommerce Operations ⭐ Operations Management ⭐ Virtual Assistance ⭐ CRM & Data Entry ⭐ Order Management ⭐ Refunds, Returns & Exchanges ⭐ Recharge Subscription Management ⭐ Shipping & Delivery Support ⭐ SOP Documentation & Process Improvement ⭐ Google Sheets Reporting & KPI Tracking ⭐ Team Leadership & Performance Monitoring I also have extensive experience handling Shopify Chargebacks, Stripe Chargebacks, and PayPal Disputes, including fraud analysis, evidence preparation, and dispute resolution to help businesses minimize losses and protect revenue. Platforms & Tools • Shopify • Re:Amaze • Gorgias • Zendesk • Recharge • Loop Returns • Kount • Google Workspace • Google Sheets • Microsoft Excel • Asana • Notion • Slack • Zoom • Canva • Meta Business Suite Before transitioning into ecommerce, I spent several years at JPMorgan Chase & Co., where I developed a strong foundation in customer service, banking operations, compliance, coaching, and leadership. I was recognized as a Top Banker, Customer Satisfaction Champion, Most Efficient Banker, and Developmental Center Coach, experiences that shaped my commitment to operational excellence and customer success. I pride myself on being dependable, organized, detail-oriented, and proactive. Whether I'm managing day-to-day operations, leading a customer support team, resolving complex customer issues, or improving internal processes, I take ownership of my work and always strive to exceed expectations. If you're looking for someone who communicates well, learns quickly, takes initiative, and genuinely cares about your business, I'd love the opportunity to work with you.