Keren E.

Certified Guest Service Professional/Medical Writer

Professional, responsible, and dependable! I am a Certified Guest Service Professional and student doctor with four years of experience in the customer care field as a Customer Account Executive in insurance and Manager in the hospitality industry. I am goal-oriented and seeking career advancements. Having completed three years of medical school has also provided me with ample exposure to the medical field. Working with patients has significantly increased my patience and empathy, and overall concern for the betterment of the holistic individual. As an employee in the customer service department at a US call center, I was trained to use positive language, clear communication, and interpersonal skills. These attributes have aided me in providing stellar service at all levels, ensuring customer needs were met. Additionally, I possess a keen eye for detail and have a knack for aiding clients with conflict resolution through active listening and empathy! To complement my knowledge and allow me to diversify my skills, I have completed the following courses: Content Writing E-commerce Copywriting SEO Fundamentals Social Media Content Strategy Digital & Viral Marketing Brand Strategy And Design for Small Businesses Shopify Fundamentals WordPress Website Building