Piyush A.

Hello! I'm Piyush, a Technical Support and Customer Support professional with over 14 years of experience helping customers, learners, and business users solve technical problems efficiently. My background combines technical expertise with excellent customer service. I specialize in providing prompt, professional support through live chat, email, ticketing systems, and remote troubleshooting. I have worked extensively with SQL Server, Power BI, Microsoft technologies, and business applications, while also supporting users by resolving issues, answering questions, and ensuring a positive customer experience. ### I can help you with: ✔ Live Chat Support ✔ Email Support ✔ Customer Service ✔ Technical Support ✔ Help Desk ✔ Ticket Management ✔ Application Support ✔ Software Troubleshooting ✔ SQL Server Support ✔ Power BI Support ✔ CRM Updates ✔ Customer Success ### Tools I'm comfortable using: • Zendesk • Freshdesk • HubSpot • Salesforce (Basic) • Microsoft Office • Google Workspace • Slack • Microsoft Teams • Jira ### Why clients hire me: ✔ Excellent written and verbal communication ✔ Professional and patient customer handling ✔ Strong analytical and troubleshooting skills ✔ Fast learner who quickly adapts to new software ✔ Reliable, detail-oriented, and self-motivated ✔ Comfortable working independently and across different time zones, including US and UK shifts Whether your customers need technical assistance, product guidance, or fast and friendly chat support, I am committed to delivering a high-quality support experience that builds trust and satisfaction. I am available for long-term remote opportunities and look forward to helping your business provide outstanding customer service.