Ferlyn R.

You can never go wrong with someone who brings passion and dedication to their work. With over 10 years of experience in Customer Service, I have built a strong reputation for resolving complex issues, improving customer satisfaction, and driving operational improvements. I consistently exceeded daily appointment quotas through a customer-focused and results-driven approach. Core Skills Customer complaints management and conflict resolution Active listening, clear communication, and empathy Quick learner with a strong work ethic Efficient multitasking and time management Hands-on experience with Siebel, Five9, and CRM platforms.