Aza Kanika A.

I believe in quality and integrity when it comes to accomplishing objectives. I have almost 8 years experience in the call center industry, with specialized knowledge in the fields of sales, lead generation, retention, appointment setting, customer service and technical support. My daily responsibilities would usually include but are not limited to troubleshooting technical issues with customers, data entry, direct sales and lead generation(tele-qualified leads). I also have experience in account and order management, appointment setting and general customer service. I utilize all mediums such as calls, chats and email. I am great at building rapport with my customers, asking probing questions for uncovering their needs and pitching sales when the opportunity arises.