Rod Vincent A.

My educational experience includes a recently completed college degree- which contributed greatly to my development of skills such as tech support, management, sales and teamwork. Graduated with a bachelors degree of Electronics Communication Engineering at the University of San Carlos Cebu City, Philippines. My educational background has prepared me well for this position and for a successful career path. I have 2 yrs experience as a Technical Support in Microsoft account. Handling accounts for sales and account issues but my main expertise was troubleshooting Microsoft applications such as word, excel, PowerPoint and outlook. I'm looking forward to provide a best service and work to any client. Dedicated and highly skilled Tech Support Expert experience in providing exceptional technical assistance to both individuals and organizations. Seeking an opportunity to leverage my expertise and passion for problem-solving to contribute to a dynamic tech support team and deliver top-notch customer service. -Provided technical support to both internal staff and external customers via phone, email, and chat, ensuring timely resolution of issues. -Diagnosed and resolved hardware and software problems for desktops, laptops, printers, and mobile devices. -Collaborated with cross-functional teams to escalate and resolve complex technical issues. -Maintained accurate records of support interactions and solutions in the company's ticketing system. -Conducted remote troubleshooting sessions to guide users through issue resolution. -Contributed to knowledge base articles and training materials to improve the efficiency of the support team. -Consistently received positive feedback from customers for exceptional service and problem-solving skills.