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Mouhamadou Moustapha B.
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Mouhamadou Moustapha B.

E-commerce VA | Shopify | Customer Support | CRM & Data Management

Customer emails and order tracking shouldn't eat your day. For over 2 years, I've handled daily operations for a French Shopify/DSers store: customer support, order management, admin and customer data, so the owner can focus on growth instead of inbox triage. ✅ 100% Job Success Score and Top Rated ✅ 1,400+ hours worked ✅ 2+ year ongoing relationship with an e-commerce client ⭐ "Great work, communication on the TOP, I recommend Mouhamadou 1000%!" What I handle for e-commerce businesses: Customer support: customer emails, order status, and returns in your helpdesk (Gorgias, Zendesk, Freshdesk), so your customers get a fast, clear answer every working day. Shopify, WooCommerce & DSers operations: product listings, order processing and tracking, store updates, so your store keeps running without you checking it daily. CRM & data: organized customer records and order data, kept accurate in your CRM (HubSpot, Zoho, Monday) or spreadsheets. Why store owners keep working with me: I stay on top of the details, I communicate clearly, and I treat your store like my own. I'm online daily and can start this week. Send me your biggest bottleneck right now, and I'll tell you how I'd fix it.

🇸🇳Dakar, Senegal$12/hr100% JSS4.55 (16)Since Sep 2020

Earnings and projects

MRR
$558

Last 6 months ÷ 6

World#73,421 / 412k
🇸🇳Country#11 / 62
Revenue, last 30 days
$168

Last 6 months: $3.3k

World#84,899 / 412k
🇸🇳Country#13 / 62
Total earnings
$13k

Billed in all: $15k

World#172,187 / 412k
🇸🇳Country#22 / 62
Per project
$420

$1.1k in the last 6 months

World#199,300 / 412k
🇸🇳Country#29 / 62
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇸🇳Country#7 / 62
Projects in all
32

Across 44 contracts

50% fixed50% hourly
World#92,223 / 412k
🇸🇳Country#8 / 62

Earnings, last 30 days

$14.6k+$168 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$14.4k$14.5k$14.6kOct 8Oct 23Nov 7

Skill rankings: Top 13% in French

Ranked by MRR among everyone on Upwork with the skill.

  1. #10DSers38 freelancers · 🇸🇳 #1Top 26%
  2. #90Help Scout232 freelancers · 🇸🇳 #1Top 39%
  3. #120Store Management523 freelancers · 🇸🇳 #1Top 23%
  4. #342French2,610 freelancers · 🇸🇳 #3Top 13%
  5. #343Order Management1,128 freelancers · 🇸🇳 #1Top 30%
  6. #481Freshdesk1,321 freelancers · 🇸🇳 #1Top 36%
  7. #506Ecommerce Support1,624 freelancers · 🇸🇳 #1Top 31%
  8. #562Data Management2,504 freelancers · 🇸🇳 #1Top 22%