Mouhamadou Moustapha B.
E-commerce VA | Shopify | Customer Support | CRM & Data Management
Customer emails and order tracking shouldn't eat your day. For over 2 years, I've handled daily operations for a French Shopify/DSers store: customer support, order management, admin and customer data, so the owner can focus on growth instead of inbox triage. ✅ 100% Job Success Score and Top Rated ✅ 1,400+ hours worked ✅ 2+ year ongoing relationship with an e-commerce client ⭐ "Great work, communication on the TOP, I recommend Mouhamadou 1000%!" What I handle for e-commerce businesses: Customer support: customer emails, order status, and returns in your helpdesk (Gorgias, Zendesk, Freshdesk), so your customers get a fast, clear answer every working day. Shopify, WooCommerce & DSers operations: product listings, order processing and tracking, store updates, so your store keeps running without you checking it daily. CRM & data: organized customer records and order data, kept accurate in your CRM (HubSpot, Zoho, Monday) or spreadsheets. Why store owners keep working with me: I stay on top of the details, I communicate clearly, and I treat your store like my own. I'm online daily and can start this week. Send me your biggest bottleneck right now, and I'll tell you how I'd fix it.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $3.3k
Billed in all: $14,581$15k
$1.1k in the last 6 months
Across 44 contracts
Earnings, last 30 days
Skill rankings: Top 13% in French
Ranked by MRR among everyone on Upwork with the skill.
- #10DSers38 freelancers · 🇸🇳 #1Top 26%🇸🇳#1 of 1
- #90Help Scout232 freelancers · 🇸🇳 #1Top 39%🇸🇳#1 of 1
- #120Store Management523 freelancers · 🇸🇳 #1Top 23%🇸🇳#1 of 1
- #342French2,610 freelancers · 🇸🇳 #3Top 13%🇸🇳#3 of 14
- #343Order Management1,128 freelancers · 🇸🇳 #1Top 30%🇸🇳#1 of 1
- #481Freshdesk1,321 freelancers · 🇸🇳 #1Top 36%🇸🇳#1 of 1
- #506Ecommerce Support1,624 freelancers · 🇸🇳 #1Top 31%🇸🇳#1 of 1
- #562Data Management2,504 freelancers · 🇸🇳 #1Top 22%🇸🇳#1 of 1