Anna B.
Operations Support | Technical Support | Ticketing Specialist
My name is Anna, passionate about creating exceptional client/customer experiences that drive brand loyalty and growth. With over nine years of experience, including BPO environments, I've honed my skills in building strong relationships and exceeding client expectations across multiple channels. With diverse experience across retail, finance, logistics, automotive, and consumer electronics, I excel in wearing many hats. As a virtual assistant, I believe in intuitive decision-making and timely execution for optimal outcomes. Here's what sets me apart: Experienced: I've honed my technical skills working with diverse brands like Samsung, Apple, American Express, etc Versatile: Beyond support, I create knowledge bases, training materials, and video tutorials to empower teams and customers. Results-Oriented: I'm a proactive problem-solver committed to achieving business goals. Let me handle tasks that consume your time, allowing you to focus on family, friends, and yourself. Let's chat! I'm eager to discuss how I can elevate your customer service and take your business to the next level. --- Customer Service Support Technical Support Executive Assistant Personal Assistant Administrative Assistant Logistics Freight Dispatcher / Fleet Management support Operations Support Business Analyst / Data Analyst / Microsoft BI Ticketing Support/ Ticket Broker
Earnings and projects
An estimate from an earlier read
Last 6 months: $19k
Billed in all: $125,928$126k
$6.4k in the last 6 months
Across 13 contracts
Earnings, last 30 days
Dotted: longer than usual between two readings.
Skill rankings: #1 in 1 skill of 12
Rarest: top 1% in Data Entry, of 53,630. Ranked by MRR among everyone on Upwork with the skill.
- Ticketmaster Entertainment, Inc.54 freelancers · 🇵🇭 #1Top 2%🇵🇭#1 of 41
- #25Personal Administration1,703 freelancers · 🇵🇭 #10Top 1%🇵🇭#10 of 617
- #31File Management2,593 freelancers · 🇵🇭 #13Top 1%🇵🇭#13 of 1,207
- #108Executive Support5,288 freelancers · 🇵🇭 #36Top 2%🇵🇭#36 of 2,127
- #195Online Chat Support11,528 freelancers · 🇵🇭 #83Top 2%🇵🇭#83 of 6,897
- #225Technical Support11,267 freelancers · 🇵🇭 #81Top 2%🇵🇭#81 of 6,366
- #238Email Support14,954 freelancers · 🇵🇭 #122Top 2%🇵🇭#122 of 8,734
- #352Virtual Assistance29,113 freelancers · 🇵🇭 #103Top 1%🇵🇭#103 of 9,892