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Anna B.
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Anna B.

Operations Support | Technical Support | Ticketing Specialist

My name is Anna, passionate about creating exceptional client/customer experiences that drive brand loyalty and growth. With over nine years of experience, including BPO environments, I've honed my skills in building strong relationships and exceeding client expectations across multiple channels. With diverse experience across retail, finance, logistics, automotive, and consumer electronics, I excel in wearing many hats. As a virtual assistant, I believe in intuitive decision-making and timely execution for optimal outcomes. Here's what sets me apart: Experienced: I've honed my technical skills working with diverse brands like Samsung, Apple, American Express, etc Versatile: Beyond support, I create knowledge bases, training materials, and video tutorials to empower teams and customers. Results-Oriented: I'm a proactive problem-solver committed to achieving business goals. Let me handle tasks that consume your time, allowing you to focus on family, friends, and yourself. Let's chat! I'm eager to discuss how I can elevate your customer service and take your business to the next level. --- Customer Service Support Technical Support Executive Assistant Personal Assistant Administrative Assistant Logistics Freight Dispatcher / Fleet Management support Operations Support Business Analyst / Data Analyst / Microsoft BI Ticketing Support/ Ticket Broker

🇵🇭Quezon City, Philippines$15/hr100% JSS5.00 (2)Since Sep 2020

Earnings and projects

MRR (estimate)
≈$3.2k

An estimate from an earlier read

World#11,432 / 412k
🇵🇭Country#704 / 56.3k
Revenue, last 30 days
$3.4k

Last 6 months: $19k

World#10,096 / 412k
🇵🇭Country#581 / 56.3k
Total earnings
$120k

Billed in all: $126k

World#31,583 / 412k
🇵🇭Country#3,739 / 56.3k
Per project
$17k

$6.4k in the last 6 months

World#7,590 / 412k
🇵🇭Country#1,580 / 56.3k
Projects, last 6 months
3
0% fixed100% hourly
World#66,482 / 412k
🇵🇭Country#5,298 / 56.3k
Projects in all
7

Across 13 contracts

8% fixed92% hourly
World#236,191 / 412k
🇵🇭Country#21,384 / 56.3k

Earnings, last 30 days

$126k+$3.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$122k$124k$126kOct 9Oct 24Nov 8

Dotted: longer than usual between two readings.

Skill rankings: #1 in 1 skill of 12

Rarest: top 1% in Data Entry, of 53,630. Ranked by MRR among everyone on Upwork with the skill.

  1. 1Ticketmaster Entertainment, Inc.54 freelancers · 🇵🇭 #1Top 2%
  2. #25Personal Administration1,703 freelancers · 🇵🇭 #10Top 1%
  3. #31File Management2,593 freelancers · 🇵🇭 #13Top 1%
  4. #108Executive Support5,288 freelancers · 🇵🇭 #36Top 2%
  5. #195Online Chat Support11,528 freelancers · 🇵🇭 #83Top 2%
  6. #225Technical Support11,267 freelancers · 🇵🇭 #81Top 2%
  7. #238Email Support14,954 freelancers · 🇵🇭 #122Top 2%
  8. #352Virtual Assistance29,113 freelancers · 🇵🇭 #103Top 1%