Abdul Rehman B.

With 9+ years of experience in Customer Support and E-commerce, I help businesses deliver reliable, professional, and customer-focused support across email, live chat, and other support channels. I have worked with a wide range of products, businesses, e-commerce platforms, and CRM/support systems, giving me the ability to quickly understand new products, workflows, and customer needs. My Core Services 1. Customer Support - Email Customer Support - Live Chat Support - Customer Inquiry & Issue Resolution - Order & Shipping Support - Returns, Refunds & Complaints - Account & Billing Support - Post-Purchase Support - AI-Assisted Customer Support 2. E-commerce Support - Shopify - Amazon - eBay - WooCommerce - Magento - Order Management - Product & Order Queries - Customer Communication - Support Inbox Management 3. Amazon Virtual Assistant - Customer Support - Order Management - Listing Support - Product Research - Account & Store Assistance - General Amazon VA Tasks I have experience working with support and CRM platforms including Zendesk, Intercom, LiveChat, Zoho, Tawk.to, JivoChat, Drift, eDesk, and other customer service systems. I am comfortable working independently, managing support inboxes, following SOPs, handling multiple customer conversations, and adapting quickly to new tools and workflows. Whether you need someone to manage your customer support long-term or need an experienced e-commerce support specialist for a specific project, I focus on clear communication, accurate resolutions, fast response times, and a positive customer experience. If you are looking for a reliable support professional who can take ownership of your customer service operations, I’d be happy to discuss your requirements.