Shella Petupella V.
Operations Manager | AI /Automation Consultant | SOP Specialist
Overview: All-rounder Operations & Project Manager with 20+ years of experience in business operations, eCommerce, agency operations, project delivery, SOP systems, KPI implementation, HR/team building, process optimization, and AI automation. Strong track record in building scalable operational systems, streamlining logistics and customer support workflows, and managing cross-functional teams across IT, marketing, sales/CRM, finance, and HR. Trusted to run business operations end-to-end and implement game-changing systems that improve speed, accuracy, and execution. Operations Expertise: 20 years of combined educational and hands-on experience in various industries: Artificial Intelligence and Automation E-Commerce Blockchain & Cryptocurrency Operations and Management Project Management Sales Operations Digital Marketing Business Planning Business Development Product Development Cost Management Warehousing, Logistics, and Supply Chain B2B Account Management Financial Investment Market Research and Advertising Paralegal Services Professional Experience: Successfully oversaw projects and operations in web development, e-commerce, and digital marketing agencies. Administrative and research roles in a blockchain company. Management of a non-profit organization. Held positions in multinational corporations, including Zuellig Pharma and Philip Morris International. Consistently recognized as Manager of the Year on a national level. Developed materials for Business Planning, SOPs, Procurement Processes, Financial Management, and Paralegal Requirements. Holds a Bachelor of Law degree with a Juris Doctor degree. Entrepreneur with a history of successful businesses. Consultant at VIZ Mates Legal and Business Consultancy for seven years. Demonstrates skills and efficiency in delivering top-quality work. Legal Contract Expertise: Proficient in drafting legal contracts. Crafted contracts for hedge fund companies, consultancy firms, crypto companies, and employment agreements. Quick turnaround, with most contracts completed within 2-5 hours, and a maximum of 24 hours for complex contracts.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $247
Billed in all: $52,142$52k
$124 in the last 6 months
Across 5 contracts
Across 55 contracts
Earnings, last 30 days
Skill rankings: Top 32% in Business Management
Ranked by MRR among everyone on Upwork with the skill.
- #42Procedure Manual112 freelancers · 🇵🇭 #8Top 38%🇵🇭#8 of 16
- #64Process Infographics190 freelancers · 🇵🇭 #16Top 34%🇵🇭#16 of 31
- #79Process Flow Diagram237 freelancers · 🇵🇭 #16Top 33%🇵🇭#16 of 40
- #142User Manual286 freelancers · 🇵🇭 #13Top 50%🇵🇭#13 of 25
- #149Process Development441 freelancers · 🇵🇭 #27Top 34%🇵🇭#27 of 73
- #430Process Documentation883 freelancers · 🇵🇭 #101Top 49%🇵🇭#101 of 204
- #869Product Management2,632 freelancers · 🇵🇭 #79Top 33%🇵🇭#79 of 181
- #885Business Management2,777 freelancers · 🇵🇭 #199Top 32%🇵🇭#199 of 526