Shanie May S.

Detail-oriented Finance & Data Analyst Virtual Assistant with expertise in financial reporting, bookkeeping, payroll, and NDIS business administration support. Skilled in Xero, Excel, and Notion for financial reconciliation, service profitability analysis, and compliance reporting. With 10+ years in operations management, BPO, and admin support, I help NDIS providers and service-based businesses streamline finances, stay compliant, and improve operational efficiency. Core Skills -Financial Management: Bookkeeping, reconciliation, BAS/IAS prep, payroll, superannuation, cashflow forecasting -Data Analysis: Excel/Notion dashboards, profitability tracking, variance & ROI reporting -NDIS Business Support: Audit readiness, incident tracking, compliance documentation, HR onboarding, rostering support -Admin Support: Calendar/email management, CRM updates, document organization, policy drafting -Customer Service: Inbound/outbound calls, complaint resolution, account management -Digital Tools: Xero, Excel, Notion, Google Suite, Trello, Asana, Canva, CRM platforms