Haider I.

HR & Recruitment Specialist | Talent Sourcing| Technical Recruitment | Health Care Operations & Recruitment | Trust & Safety | Content Moderations | Operations | Customer Support | Customer Sucess. I am an HR, Recruitment, Talent Acquisition, Trust & Safety, and Operations professional with 11+ years of combined experience supporting organizations across the US, UK, and Pakistan. My expertise includes full-cycle recruitment, technical and healthcare staffing, HR administration, employee relations, onboarding, payroll support, compliance, fraud prevention, KYC, identity verification, content moderation, and customer operations. I have worked across: • Healthcare •IT & Software •E-commerce •Financial Services •Online Marketplaces •Public Adjusting, Sales •Roofing Restoration •Home Construction •Professional Services •Digital Creator Platforms. HR MANAGEMENT & ADMINISTRATION • HR operations, policies, procedures, and employee records • Employee relations, conflict resolution, and performance management • Employee onboarding, orientation, and offboarding support • Attendance tracking, timesheets, payroll preparation, and HR reporting • Workforce planning, scheduling, training, and compliance coordination • SOP development, process improvement, and administrative support My experience includes HR management and recruitment responsibilities with Hire DevPros, ACI Adjustment Group, and international healthcare organizations. RECRUITMENT & TALENT SOURCING • Full-cycle recruitment, job postings, and hiring coordination • Candidate sourcing, headhunting, screening, and shortlisting • LinkedIn Recruiter, Indeed, targeted searches, and professional networks • Technical, healthcare, sales, administrative, and customer support recruitment • Interview scheduling, candidate outreach, and hiring pipeline management • Offer coordination, onboarding, and recruitment reporting HEALTHCARE RECRUITMENT & OPERATIONS Experience supporting Pakistan, US and UK healthcare organizations with: • Recruitment of PTs, OTs, SLPs, caregivers, and support workers • Candidate screening, interviews, and onboarding documentation • DBS checks, mandatory training, and compliance tracking • Staff rotas, scheduling, timesheet reviews, and payroll preparation • Employee records, workforce coordination, and HR administration TRUST & SAFETY | KYC | FRAUD PREVENTION Nearly five years of experience in Upwork's Trust & Safety and Scam Operations, including: • Fraud detection, scam investigations, and risk assessment • KYC, government ID verification, and forged document detection • Suspicious account reviews, policy enforcement, and escalations • Case documentation, account investigations, and privacy compliance • High-volume case management with **600+ weekly cases and 99–100% QA performance** CONTENT MODERATION & CUSTOMER SUPPORT • User-generated content review and policy enforcement • Creator and customer support, account inquiries, and issue resolution • Identifying suspicious content, violations, and platform risks • Escalation management, customer communication, and documentation OPERATIONS, PAYROLL & COMPLIANCE • Administrative operations and cross-functional coordination • Timesheet reconciliation, payroll preparation, and reporting • CRM management, employee documentation, and compliance tracking • SOPs, workflow improvement, quality assurance, and task management • Scheduling, stakeholder communication, and deadline management TOOLS & SOFTWARE •Recruitment: LinkedIn Recruiter, Indeed •CRM & Support: GoHighLevel, HubSpot, Zendesk •Healthcare: Careberry, uCheck, Florence Academy •Operations: Excel, Word, Google Workspace, Outlook, ClickUp, QuickBooks support •Communication: Teams, Zoom, Slack •AI: ChatGPT for research, drafting, reporting, and workflow support WHY HIRE ME? I combine HR expertise, recruitment experience, operational efficiency, and Trust & Safety knowledge to help businesses hire qualified professionals, maintain compliance, reduce operational risks, and improve workflows. Available for the roles: •HR Generalist •HR Manager •Recruiter •Talent Sourcer •Healthcare Recruitment •HR Operations •Trust & Safety •Fraud Prevention •Content Moderation •Customer Support •Customer Success •Operations Coordinator Let's discuss how I can support your business.