Bongani K.

I am a reliable and self-driven customer support and cold calling specialist with experience handling client inquiries, resolving issues, and delivering professional phone and email communication. I have completed similar projects on Upwork with 5-star feedback, where I worked with structured scripts, CRM tools, and customer follow-ups. I hold a qualification in Mining Engineering from the University of South Africa, which has strengthened my discipline, attention to detail, and problem-solving skills. I am tech-friendly, quick to learn new systems, and comfortable working across different platforms and time zones, including South Africa time. My focus is always on clear communication, customer satisfaction, and delivering consistent results. Skills include: - Cold calling & lead generation - Customer support (phone, email & chat) - CRM systems & data entry - Appointment setting & follow-ups - Strong communication & problem-solving I am ready to bring value to any team looking for a professional, reliable, and customer-focused support specialist.