Mary Jean R.

Experienced E-commerce and Airbnb Virtual Assistant

I recently worked as a Virtual Assistant for an Airbnb business, where I managed guest communication and scheduling through platforms like Guesty, Uplisting, and Breezeway. My responsibilities also included coordinating directly with cleaners, ensuring smooth turnovers, and creating invoices for services. This role required excellent organizational skills, prompt communication, and a high level of attention to detail in managing daily operations. I also have almost 5 years of experience in the eCommerce industry, where I handled calls, chats, and emails, along with various Virtual Assistant tasks such as: Reaching out to customers who left negative reviews - Creating invoices - Processing orders and payments - Updating tracking information - Checking on returns and refunds In total, I bring over 6 years of experience in Customer Service, primarily supporting a US-based Telecommunication account. I'm dedicated, hardworking, a fast learner, and extremely detail-oriented. My background has helped me develop strong customer service and rapport-building skills, always aiming to make customers feel heard, valued, and satisfied. I'm also skilled in: - Email, Chat, and Phone Support - Data Entry - Internet Research - Microsoft Office and Google Workspace tools I consistently provide excellent service by showing empathy, patience, professionalism, and great time management, leading to satisfied and loyal customers. I’m eager to bring this same level of service and commitment to your team! Please send me a message, so we can discuss how we can work together to FULLY meet your Business Needs!