Herman Marco G.

I'm an IT Support and MSP Engineer with 11+ years of experience in technical support, systems administration, and troubleshooting. I help MSPs and businesses resolve technical problems, support their users, and keep their IT operations running smoothly. Areas I can help with: - Microsoft 365 and Exchange Online support - Active Directory and Microsoft Entra ID administration - Level 2/Level 3 technical troubleshooting and escalation - Remote desktop and end-user support - IT ticket management and technical documentation - User account administration and access troubleshooting - Day-to-day IT systems administration Whether you need help resolving a difficult technical issue, managing daily IT requests, or supporting your existing IT team, I can provide experienced, practical assistance. Tell me about your IT challenge, and let's discuss how I can help.