Ugochi E.

PhD Microbiologist | Research Analyst | Trust & Safety Specialist

I'm a PhD Microbiologist and Researcher with 5+ years of remote professional experience across scientific research, data analysis, user investigations, identity verification, customer support and remote operations. My background is unusual in a useful way: I combine scientific research and analytical thinking with real-world investigation, customer support, and operational experience. 🔬 MICROBIOLOGY & SCIENTIFIC RESEARCH I have a PhD in Environmental Microbiology and research experience spanning environmental microbiology, microbial ecology, bioremediation, phytoremediation, water microbiology, antimicrobial research, phytochemical profiling, biosafety evaluation, and environmental health. My research experience includes: ✦ Microbiology Research ✦ Environmental Microbiology ✦ Research Assistant Services ✦ Literature Reviews ✦ Research Data Collection ✦ Statistical Analysis & Data Interpretation ✦ Scientific Report Writing ✦ Microbial Isolation & Characterization ✦ Antimicrobial Susceptibility Testing ✦ Phytochemical Profiling ✦ Bioremediation & Phytoremediation ✦ Water Quality & Environmental Research ✦ Laboratory Research & Documentation My doctoral research focused on the remediation of crude oil-contaminated water using plant-based phytocoagulants and sugarcane bagasse-activated carbon. I conducted experimental design, laboratory investigations, data collection, statistical analysis, and research reporting, including fieldwork sampling and analyzing water quality across 30+ contaminated sites. I've published two peer-reviewed research papers as lead author. 📊 DATA & RESEARCH ANALYSIS I can support projects that require careful research, structured data handling, and analytical thinking, including: ✦ Research Data Analysis ✦ Data Collection & Organization ✦ Data Cleaning ✦ Statistical Analysis ✦ Data Interpretation ✦ Literature Research ✦ Research Documentation ✦ SQL & Power BI Data Analysis ✦ Technical Reporting 🛡️ TRUST & SAFETY & INVESTIGATIONS I also have professional experience in Trust & Safety, user investigations, identity verification, policy enforcement, risk assessment, escalations, and high-volume case review. At Yubo, a global youth platform, I reviewed thousands of cases weekly using structured workflows and internal dashboards, including CSAM investigation, fraud and identity verification, and harassment review, while collaborating with Product, Policy, and Engineering teams to close workflow gaps and improve enforcement processes. I can support: ✦ Trust & Safety Operations ✦ User Investigations ✦ Identity Verification ✦ Content moderation ✦ Content & Policy Review ✦ Fraud & Abuse Investigation ✦ Risk Assessment ✦ Case Review ✦ Escalation Management ✦ Quality Assurance ✦ Policy Enforcement 💬 CUSTOMER & TECHNICAL SUPPORT My remote experience also includes Customer Support, Technical Support, Zendesk, user onboarding, troubleshooting, email support, and live chat. I have managed high-volume customer interactions, resolved technical issues, documented cases, handled escalations, and supported users across international teams. I can help with: ✦ Customer Support ✦ Technical Support ✦ Zendesk Support ✦ Email & Chat Support ✦ User Onboarding ✦ Troubleshooting ✦ Ticket Management ✦ Customer Escalations WHY CLIENTS WORK WITH ME ✦ PhD in Environmental Microbiology ✦ Two peer-reviewed scientific publications (lead author) ✦ 5+ years of remote professional experience ✦ Experience handling high-volume investigations and customer cases ✦ Strong research, analytical, documentation, and communication skills ✦ Comfortable working independently with international teams ✦ Detail-oriented and highly organized ✦ Able to learn new tools, platforms, and workflows quickly I don't approach every project as just another task to complete. I focus on understanding the problem, analyzing the information carefully, documenting the findings clearly, and delivering work that is useful to the client. Whether you need a microbiologist for scientific research, a research assistant for literature and data analysis, a Trust & Safety specialist for investigations, or a customer support professional for technical and user-facing operations, I bring a combination of scientific knowledge, analytical ability, investigation experience, and strong communication. If your project requires someone who can research deeply, analyze critically, investigate carefully, and communicate clearly, I'd be glad to contribute.