Paul M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I help businesses keep their customers happy and their operations running smoothly. I’m a Customer Support and Operations Specialist with 15+ years of experience working with international clients, e-commerce platforms, and fast-paced environments. I’ve handled customer communication via email, chat, and ticketing systems, always focused on quality, efficiency, and customer satisfaction. What I can help you with: • Customer support (email & chat) • Order management, refunds, and follow-ups • CRM & ticket management (Salesforce, Zendesk, Jira) • Admin support & data entry • Inbox management & professional communication • Process documentation and task tracking I’m reliable, detail-oriented, and comfortable working independently or as part of a remote team. I follow instructions carefully, respect deadlines, and communicate clearly. If you need someone dependable who gets the job done without constant supervision — let’s talk.