Dhavalya K.

If your brand needs a stronger voice, a thriving community, and customers who actually stick around — you're in the right place. I'm Dhavalya, a Brand & Community Strategist with 12+ years of experience helping startups, e-commerce brands, and Fortune 500 companies (including Dell Technologies) build engaged communities, elevate brand communications, and deliver exceptional customer experiences.I recently completed an Executive Programme in MarTech & AI-Driven Marketing at IIM Indore — one of India's top business schools — graduating with a Grade A as Class Representative and Valedictorian. This means I don't just bring experience to your brand, I bring cutting-edge AI and marketing technology strategy. What I've delivered for clients:✅ Community Growth - Built and managed communities from zero to 70,000+ members across Discord, Telegram, Twitter, and Facebook. Grew engagement by 50% through strategic content, moderation, and brand advocacy programmes.✅ Brand Communications - Developed and executed end-to-end brand messaging, content strategy, and campaign storytelling for e-commerce, health & wellness, and crypto brands across global markets.✅ Customer Experience & CSAT - Led CX teams to 90%+ CSAT scores consistently. Built scalable onboarding and issue-resolution frameworks that reduce churn and build loyalty.✅ AI & MarTech - Certified in Generative AI (Google Cloud) and Prompt Engineering. I help brands integrate AI-powered tools into their marketing and CX workflows to save time and increase ROI.✅ E-commerce & Shopify - Full brand and CX management for Shopify-based businesses, from content calendars and community moderation to vendor coordination and campaign performance tracking.Who I work best with: E-commerce brands scaling their community and customer experience SaaS companies needing brand voice + community strategy Startups that want senior-level marketing leadership without the full-time cost Agencies looking for a reliable, high-quality brand and content partner Tools I work with: Google Analytics (GA4) • Tableau • HubSpot • Zendesk • Freshdesk • Shopify • Slack • Hootsuite • Asana/Trello • ChatGPT/AI tools I'm selective about the clients I take on because I invest deeply in every project. If you're serious about growing your brand and community, let's talk.