Um-E- H.

𝐇𝐢, thanks for visiting my profile! I’m a Customer Support Specialist and Virtual Assistant with 4+ years of experience in customer support, e-commerce, Shopify, WordPress, and administrative work. I have worked with international customers and businesses, handling customer inquiries, orders, returns, exchanges, refunds, order tracking, product questions, website/blog tasks, and day-to-day business operations. 𝐖𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐰𝐢𝐭𝐡: ✔Customer support via Email, Live Chat, and Tickets ✔Shopify store support and order management ✔Order tracking and “Where is my order?” (WISMO) inquiries ✔Returns, exchanges, refunds, and cancellations ✔Product and customer inquiries ✔Inventory and stock management ✔Email and ticket management ✔WordPress website and blog management ✔Adding and editing WordPress blog content ✔Formatting text, images, buttons, links, categories, and other blog elements ✔Updating existing WordPress pages and blog posts ✔Data entry and administrative tasks ✔Virtual assistance and day-to-day business support ✔Customer follow-ups and communication ✔Research and lead generation 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐡𝐚𝐯𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡: Shopify, Gorgias, Zendesk, WordPress, Amazon Seller Central, Gmail, Google Sheets, Excel, Slack, Microsoft Teams, and other web-based tools. I also have 2 years of hands-on experience using AI tools including ChatGPT, Microsoft Copilot, and Claude for research, content creation and review, information processing, and improving work processes. I have a good understanding of the basics of AI and can quickly learn new AI-based tools and workflows. I’m reliable, organized, polite, and quick to learn. I can work independently, follow instructions carefully, and communicate clearly with both customers and clients. If you need someone to handle your customer support, Shopify tasks, WordPress work, or virtual assistant tasks, feel free to message me. I’d be happy to discuss how I can help.