Joanne T.

My name is Joanne Tan Zu Hui. I have customer service representative experience before which I work in Dominos Wisconsin Dells, United States. As a Dominos Customer Service Representative, I have to answer call to take order from customers and also solved customer problems if customers face any issue. Besides that, I have to take order for walk-in customers as well. I have to deal with different customers everyday. Therefore, as a customer service representative, I must have clear communication skills, self-control and professionalism, positive attitude, problem solving skills, confident on working, personal responsibility, strong adaptability skills and time management skills. During the working time, I learned how to build communication skills and be brave to communicate in community without knowing the strangers. I have become more productive to manage time wisely and also become an independent person. I also know how to handling problematic customers and solved the problems. As a customer service representative, clear communication skills is a must. We have to know what customer wants and be able to articulate what we can do for the customers. Besides, we need to have self control and stay professional in the customer services sector to be able to calmly handle the customers, even the most negative ones. We must to stay calm and keep from taking things personally when encounter angry or upset customers. Moreover, we have to stay positive attitude when working in customer service sector. As a customer service representative, we have to clearly know about the products or services of the company and convey them to the customers. If customers have any problems or questions about the products or services, focus on what we can help for them. Next, problem solving skills is vital when working in customer services department as we have to deal with many customers who have a problem that need to be solved. So, we have to understand the problems clearly and offer customers realistic solution. Also, we have to be confident as it is a positive reflection on the brand which can increase the trustworthy and credibility of the company. Next, we also have to be personal responsibility by accepting responsibility for those mistakes and looking for ways to fix them. Not only that, we need a strong adaptability skill as every customers situation and problems are different, so we need to be ready to adapt to each one. One of the important skills is to respond quickly as no customers wants to be keep waiting. Thus, time management skills is important as a customer service representative as we need to give customers quick response.