Muhammad A.

Customer Support Specialist || STR Management/Co-Hosting || eCom VA

✔️ 5+ Years of Experience || ✔️ 120+ Projects Done 🏆 Top Rated on Upwork || ✔️ Serving Clients Around The Globe Thank you so much for visiting my profile. I've specialized in eCommerce, Hospitality, & SaaS niches. We operate in a modern economy where high-quality customer service is no longer a luxury... It's a non-negotiable standard for every successful brand. Customer satisfaction has a huge impact on your business's success. A low satisfaction level means your customer retention & loyalty levels will likely be below the line too. The Services I Provide Are: 👋 ✅ • Live Chat Support • Email Support • Airbnb Property management • Guest Communication, Short Term Rental Booking Management • Answering product Question • Order Tracking • Communication Etiquette • Shopify • Order Fulfillment • Customer Satisfaction • MS-Office • Google sheet • Social Media Customer Support• eCommerce Operations Management • If you are unsure about anything, we can discuss everything on hand to give you the best service with satisfaction. Feel free to shoot me a message through Upwork to get your work started with confidence. ✅ I do have expertise in the following: ✔️ Live Chat Support ✔️ Email Support ✔️ Zadarma (calling app) ✔️ Airbnb ✔️ HomeAway ✔️ Booking . com ✔️ Google voice ✔️ Hospitable ✔️ Vrbo ✔️ Agoda ✔️ Airtable ✔️ Guesty ✔️ Smoobo ✔️ Kross booking ✔️ New book ✔️ HomeAway ✔️ Charge Automation ✔️ Shopify ✔️ CRM ✔️ New voice media (calling app) ✔️ Ring central ✔️ Hurrier ✔️ Road Runner ✔️ Leverage ✔️ Freshdesk ✔️ Helpscout ✔️ Zoho CRM ✔️ Slack ✔️ JVZOO ✔️ Zendesk ✔️ Trello ✔️ Leverage ✔️ Freshdesk ✔️ Gorgias ✔️ Tawk to ✔️ Reamaze ✔️ Signal ✔️ Many chats ✔️ Service Point ✔️ Google sheets ✔️ Microsoft Office ✔️ The command in Data Entry ✔️ 17 track ✔️ Deepl Social Media Support Including: ♦ Facebook ♦ Instagram ♦ Linked In ♦ WhatsApp ♦ Twiter ♦ Telegram I do have native-level English proficiency & significant experience managing customer service in multiple other languages. I have already worked in these languages: Dutch || Spanish || German || Italian || Swedish || Finnish || Danish ✅I have done the following projects: ➡️ Customer support for Camelotels (AirBnb Chat support) * Live chat support (Airbnb, Guesty & WhatsApp) * Handling 200+ properties * Handling Inquiries * Respond to customers within a minute and resolve their queries * Confirm bookings after receiving the all needed documents. * Informs cleaners about their schedule. ✅ Customer Support For Shopify, Amazon, & eBay (Worked with 40+ brands) * Tickets Solving • Orders fulfillment • Orders tracking * Provide Solutions to Customer's Queries Via Email & Live Chat * Checking the Google Sheet where the order input automatically * Send the Google sheet to the Supplier after checking all details * Fulfill the order after receiving the tracking number from the Supplier * Send the order to "AliExpress Supplier" & Dsers * Put the orders on "Trello" due to the missing details/damaged products/ waiting from suppliers * Contact the manufacturer for the special order. * Making Discount codes for the customer * Inform the owner daily of all activities I also have an excellent team who is with me and always ready to work on any project related to customer service. We can provide 365 days of customer service even on holidays. It's important to me to build long-term relationships with clients, so I'm primarily looking for long-term projects. I'm flexible with my working hours & am happy to work closely with any existing freelancers you work with. Best Regards, Adnan