Jason D.

⭐ 6+ YEARS OF PROFESSIONAL EXPERIENCE | 8,000+ UPWORK HOURS ⭐ SPECIALTIES: FOIA & Public Records Research | True Crime Research | Virtual Assistance | Administrative Support | Data Entry | Customer Support | Operations Support ⭐ Known for being reliable, organized, detail-oriented, collaborative, and committed to quality work. 💬 WHAT CLIENTS SAY ABOUT WORKING WITH ME "Jason is a great freelancer. Very professional and very reliable. The project we were working on ended but I absolutely am looking forward to working with him again." "Jason has been an exceptional member of the team. It's clear that he cares about his work and takes his time to do everything correctly, most especially for complicated cases. Jason is also very responsible and trustworthy." "It was great to work with Jason again. He ranked 2nd in the overall ranking for the team this season. There were a lot of weeks wherein he ranked 1st." 👋 ABOUT ME I'm a Virtual Assistant and Research Specialist with a diverse background in FOIA and public records research, administrative support, data entry, customer service, email management, and business operations. I've worked with media companies, businesses, and individual clients, handling specialized research projects as well as ongoing administrative and operational responsibilities. My experience includes managing approximately 200+ U.S. public records requests per month, researching law enforcement incidents, identifying relevant agencies, preparing and submitting requests, and handling agency follow-ups. I've also worked in customer support, reputation management, email handling, data entry, and operations management, giving me practical experience in both client-facing and behind-the-scenes business support. 📌 SERVICES I OFFER 1. FOIA and Public Records Research - Researching police departments, sheriff's offices, and government agencies. - Identifying appropriate agencies and records custodians. - Preparing and submitting public records requests. - Monitoring requests, managing follow-ups, and handling agency correspondence. 2. True Crime and Case Research - Researching criminal cases and law enforcement incidents. - Identifying potentially newsworthy cases. - Locating relevant agencies and available public records. - Gathering and organizing case information and research references. 3. Police Records and Footage Requests - Body-worn camera and dashcam footage. - 911 calls, CAD, and audio recordings. - Interrogation and interview recordings. - CCTV footage, incident photos, and police reports. 4. Virtual Assistance and Administrative Support - General administrative and clerical tasks. - Online research and information verification. - Document organization and recordkeeping. - Spreadsheet management and task coordination. - Email and inbox management. 5. Customer Support and Email Management - Email, chat, and customer service support. - Handling customer inquiries and concerns. - Customer case management and follow-ups. - Reputation management and review responses. - Sales email handling and correspondence. 6. Data Entry and Operations Support - Data entry and information processing. - Spreadsheet and database maintenance. - Documentation and reporting. - Employee and team coordination. - Timekeeping and administrative records. - Daily workflow and operational support. 🤝 WHY CLIENTS CHOOSE TO WORK WITH ME - Hands-on experience: Background in research, administration, customer service, data entry, and operations. - Organized workflow: Experienced in creating systems to manage tasks, projects, records, and deadlines. - Reliable communication: Professional in handling client, customer, and team communications. - Attention to detail: Careful with information, documentation, and accuracy. - Long-term commitment: Experienced in ongoing assignments and recurring responsibilities. - Collaborative approach: Recognized by previous clients for reliability, professionalism, teamwork, and quality work. 🎯 WHO I WORK WITH - YouTube creators and content creators - True crime channels and podcasts - Media companies and production teams - Legal professionals and research teams - Digital marketing agencies - Online businesses and entrepreneurs - Small and established companies 📩 LET'S WORK TOGETHER! Whether you need help with public records research, administrative tasks, customer support, email management, data entry, or business operations, I can provide dependable support to help keep your workload and projects organized. I value clear communication, consistency, and professional working relationships. I'm also open to long-term collaborations and opportunities to contribute to your team's success. Looking forward to working with you! Best regards, Jason D.