Amit K.

If you're running an e-commerce business, you need someone who can keep customers informed, resolve issues quickly, manage support volume efficiently, and help maintain a positive customer experience without constant supervision. Over the past 9+ years, I have worked in customer support handling order inquiries, refunds, order replacement, cancellations, shipping issues, subscription requests, and general customer concerns. I have experience working with Shopify-based businesses and supporting customers through email and ticketing systems. Key Achievements ⭐Worked as a Team Leader at Relief Factor, handling 100+ customer tickets daily in a high-volume support environment ⭐9+ years of experience supporting customers with order inquiries, refunds, exchanges, cancellations, shipping issues, and account-related concerns ⭐Uploaded and managed 6000+ products for an ecommerce store (Kettle & Cord), including descriptions, pricing, tags, and collections My experience includes: ✅ Customer Email Support ✅ Shopify Order Management ✅ Zendesk & Gorgias Ticket Handling ✅ Refunds, Returns & Exchanges ✅ Order Tracking & Shipping Issues ✅ Subscription Support ✅ Customer Complaint Resolution ✅ Data Entry & Administrative Support Tools I have worked with include: ✅ Shopify ✅Ecommerce ✅ Zendesk ✅ Gorgias ✅ ShipStation ✅ Magento ✅ Slack ✅ Google Workspace ✅ Microsoft Office ✅ JVZoo I am comfortable working independently, following SOPs, managing high ticket volumes, and adapting quickly to new systems and workflows. Whether you need ongoing customer support, order management assistance, or help handling a growing support inbox, I can step in and contribute from day one.