Labyrenth Kay V.

If you are looking for an effective Shopify VA, look no more because you already found me! As a highly competent all-around E-com VA, I would bring a dedicated, reliable, and driven attitude to this role. For more than 7 years of being a Shopify VA, I maintain an exceedingly functional work environment while delivering exceptional performance as a Shopify manager (front & back end processes), Customer Support (FB pages, Insta Accounts, Email handling/GSuite), I also handle Email Marketing using Klaviyo, and Basic Graphic Design (Canva). I have a knack for problem solving and work well independently and with little oversight. I am adept at: Shopify: -Order fulfillment (Oberlo-Aliexpress) -Product import from Oberlo (writing description and SEO keyword editing) -Photo editing using Canva & Basic Photoshop -Keeping neat record of returns, refunds, and exchanges. -Monitor Aliexpress disputes. Customer Service: -responding to customers in a timely manner to evaluate their needs, determine best offers, and suggest additional services that may be of interest. - Resolving conflicts & managing dissatisfied customers. Email Marketing -Creating marketing campaign content on Klaviyo, and following scheduled day of delivery. Work Ethics: -creating harmonious relationship among other employees and the employer. -Communicating well with colleagues to ensure accurate delivery of information to maintain an optimum level of workflow. As a self-starter, I am also deeply familiar with several computer software systems and adapt quickly to new programs. As a part of the team, I hope to bring first-rate assistance and customer service to you and support your business goals. Please feel free to contact me anytime!