Emeterio S.

B2B Order Management - Training & Quality Specialist | Team Lead

My 7 years of experience in the Business Process Outsourcing industry has enabled me to become a well-rounded and very skilled person in the area of Customer service, Sales Support and Vendor Management. Twice in my career, I rose up to the ranks from being an Agent to Supervisory positions. The roles I handled include: - Team Lead (Email and Chat Support for E-commerce site eBay) - Team Lead (Sales Support, Order Entry and Management) - Quality Specialist (for Order Entry and Management, Inventory Returns and ETA Teams) - Training Specialist (for Customer Service, Order Entry and Management, Inventory Returns and ETA Teams) - Process Improvement Specialist (completion of Six Sigma Mini-Project and submission of proposals for Process Improvement initiatives for the department) Considering this skillset plus my it-can-be-done attitude and the heart to give my full support in making the company succeed, I am very confident that I will be able to accomplish the projects I will be working on with excellent results. Hoping to have a great working relationship with you soon.