Ralph L.

I help founders and growing teams keep daily operations organized, CRM records accurate, and outstanding tasks moving toward completion. As a Technical Virtual Assistant, I support project coordination, administrative workflows, reporting, and SaaS troubleshooting. 🏆 TOP RATED PLUS | 100% JOB SUCCESS | 6700+ HOURS WORKED ⚡ Technical Virtual Assistant | Operations Coordinator | CRM & Reporting Here’s how I can support your business: 📋 Operations & Project Coordination Maintain task trackers, monitor deadlines, coordinate action items, and follow up with clients and team members. Provide clear progress updates and flag blockers early. 📅 Administrative & Executive Support Organize inboxes, calendars, meetings, and recurring tasks. Track document requests, prepare follow-up messages, and keep commitments visible. 🗂️ CRM & Data Management Update customer records, maintain accurate status information, organize documents, and identify duplicate, missing, or inconsistent data. 📊 Reporting & Spreadsheets Prepare daily, weekly, and monthly reports using Microsoft Excel and Google Sheets. Validate source data, investigate discrepancies, and use SQL for deeper data investigation. 🛠️ Customer & Technical Support Handle customer questions, investigate SaaS issues, reproduce bugs, document findings, and coordinate escalations. Follow up on unresolved requests and communicate next steps clearly. 📝 SOPs & Process Documentation Create and maintain checklists, operating instructions, and process documentation to make recurring work easier to follow and hand over. 💼 Relevant Experience My experience includes recurring business and advertising-performance reporting, SQL and ticketing support, and FieldPulse–QuickBooks synchronization troubleshooting. I’m comfortable investigating inconsistent records and explaining findings to customers and technical teams. 💻 Core Tools Microsoft Excel • Google Sheets • Salesforce • Jira • Google Workspace • Microsoft 365 • FieldPulse • SQL My QuickBooks work focuses on technical troubleshooting and data validation. I do not provide bookkeeping, accounting, or custom API development. 📩 Tell me which tasks, follow-ups, systems, or reports need attention, and how I can support your team.