Jassim T.

Experienced data encoder and well-trained customer service agent

Hello there! If you are looking for an expert data encoder and a well-trained customer service agent, I am just the guy. I am a resilient, hardworking, passionate, and well-mannered individual. I've been in the industry for more than 5 years. 5 years gave me a lot of experience in interacting with clients either through over-the-phone meetings or actual meetings. It gave me a boost in confidence in interacting with my clients and my team. The achievements that I was awarded at my time of service are: - Dual sub pay reap certified - Single sub pay reap certified - School deferment certified - Other deferment certified - Team leader of the year 2016 - Team coach of the year 2018 Management/leadership training attended: -Xerox code of business conduct -Team leader training -Harvard stepping up to management program -Performance coaching - Discipline HR training Duties I handled at my time of service: -Act as the company gatekeeper. -Attempt to persuade customers to reconsider cancellation. -Closeout or open call records. -Suggest solutions when a product malfunctions. -Work with the customer service manager to ensure proper customer service is being delivered. -Advice on company information. -Take payment information and other pertinent information such as addresses and phone numbers. -Place or cancel orders. -Answer questions about warranties or terms of sale. -Read from scripts. -Cancel or upgrade accounts. -Handle product recalls. -Use telephones to reach out to customers and verify account information. -Inform customers of deals and promotions. -Sell products and services. -Utilize computer technology to handle high call volumes. -Assist with placement of orders, refunds, or exchanges. -Greet customers warmly and ascertain problem or reason for calling. -Compile reports on overall customer satisfaction. -Resolve customer complaints via phone, email, mail, or social media. -Handle changes in policies or renewals. Of course, my skills and duties are not limited to those mentioned above. I am still passionate about the data and customer service industry and am still willing to learn more and adapt if need be.