Joseph Christian C.

💼 7+ years of experience in Customer Service and Tech Support, both BPO and freelance (Upwork) 🎯 Expertise in E-Commerce Platforms Wayfair and Shopify 🔐 Tech-Savvy & Security-Aware Here are the services I can offer 👇👇👇 🔥 𝙀-𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 In the bustling world of e-commerce, ensuring a seamless and hassle-free shopping experience for customers is a big task. Behind the scenes, dedicated support like me plays a pivotal role in making it all happen. Let's dive into the processes that make me a valuable e-commerce support hero: Here are few things I can do for you 👇 ● Process refunds, including refund checks, store credits, and gift certificates, with accuracy. ● Handle return requests and replacements. ● Proactively resolve order discrepancies, release holds, and prevent customer dissatisfaction and chargebacks. ● Proficiently manage merchant payment portals and handle PayPal, Stripe, and Klarna disputes. ● Generate and send invoices for B2B customers. ● Process customer payments, including credit card transactions, electronic funds transfers (EFTs), checks, and other payment methods. ● Reconcile and match payments received with the corresponding invoices to ensure that all payments are accurately recorded and accounted for. ● Maintain SOPs for the refund processing processes, ensuring that all employees follow the correct procedures. Extensive experience with the following Merchant Payment Portals 👇 ● Affirm ● Citizens Pay ● Fortiva - integrated via ChargeAfter ● Genesis Credit ● Bread Merchant Portal ● Katapult ● Acima ● Progressive Leasing - integrated via ChargeAfter ● Klarna (US, CA, EU) ● Afterpay/Clearpay - via Stripe (US, CA, EU) ● Paybright ● Operate(ChargeAfter) ● Paypal (US, CA, EU) ● Braintree (US, CA, EU) ● Stripe(US, CA, EU) ● Worldpay(Vantiv) ● Barclays If you're looking for e-commerce support who can help you make your life easier, then I'm your guy! 💬 Feel free to send a message or, if you wanna learn more about my services, here's more 👇 🔥 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 and 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 𝙋𝙍𝙊 As a customer service and technical support agent, I am on a continuous quest to provide top-notch service and ensure customer satisfaction. My job may be behind the scenes, but I know that I am a vital contributor to the success of the businesses I support. These ticketing tools are my bread and butter 👇 ● SupportHub ● Jira ● Freshdesk ● Gorgias ● TeamSupport I'm also proficient with the following CRMs and other tools 👇 ● Oracle CRM ● Salesforce ● Zoho ● OKTA ● Google Workspace ● Microsoft Office ● Slack 🔥 𝑫𝑨𝑻𝑨 𝑺𝑬𝑪𝑼𝑹𝑰𝑻𝒀 and 𝑪𝑶𝑴𝑷𝑳𝑰𝑨𝑵𝑪𝑬 I know cyber threats are a serious problem, and I'm committed to protecting myself, my clients, and my customers. I'm always on the lookout for phishing emails and other scams, and I follow best practices for data security. I've taken security awareness training courses, which are as follows: 👇 ● Security Awareness Training ● Beyond the Hook: Empowering Minds Against Phishing ● PCI DSS Awareness Training ☎️ Hey, let me know when you're free for a call. Talk soon, Joseph