Jerelyn T.

I am a customer/client oriented person which was honed from my 11 years of working experience in the BPO industry on different platforms (voice, chat and email). I have handled different accounts, from Direct TV to Credit Card Application (First National Bank and JP Morgan Chase), to being a Retention/ Billing/ Technical agent for a telco(Cricket) to being promoted as a Workforce Support Specialist for Alorica Tulsa, OK. I encountered different types of customers from the sweet and endearing one to the most difficult ones like for retention, which also has a high conversion goal. I am very focused on the resolution that needs to be provided and learn to communicate it well to the customer. I always strive to consistently achieved an 85-90% average rating from the customer surpassing the goal by 5-10%. I'm a fast learner and respects my leaders so well that during those times that i worked with them, they have taught and delegated me different that I used for me to grow in the BPO industry. I learned a lot of things from them, starting from data entry like building reports, consolidating thousands of records and/or composing templates for timekeeping and incentives; to data and time management, to data analysis and presentation. I am very keen to details which helped me succeed in the tasks given to me. From my work experiences in the industry, I learned to utilize different Microsoft Office Suite especially Excel, Word, PowerPoint, Outlook, SharePoint and Teams. I also handled/used different kind of tools for data entry and data management. I am well-versed in using RingCentral, Spectrum, Oracle, CMS and Avaya. I'm a self sufficient person which I can work on a minimal supervision. I have experience working in agile and test-driven environments. I am a fast learner and ready for new skills and knowledge. Aside from work, my interest is traveling, reading books and watching tv series which helps to keep me grounded and stress-free.