Meljhan Angielou A.

Are you looking for a dependable Virtual Assistant who can help you stay organized, keep your pipeline active, manage your social media, and provide exceptional customer support? With over 6 years of experience in the BPO and Virtual Assistant industry, I've worked with businesses in the U.S. and Australia, providing customer service, sales support, administrative assistance, lead management, and social media support. My goal is to help business owners save time, increase productivity, and build stronger relationships with their customers. For the past several years, I've specialized in supporting U.S. life and health insurance agencies. My responsibilities have included contacting warm leads, qualifying prospects, scheduling appointments, maintaining CRM records, managing follow-ups, and ensuring every opportunity is maximized. I understand that every lead matters, and I take pride in being organized, professional, and consistent in every interaction. In addition to my administrative experience, I also have hands-on experience managing social media accounts. As a business owner, I've built and managed our social media presence from the ground up, creating engaging content, designing graphics, writing captions, responding to customer inquiries, and maintaining a consistent online brand. I understand how important social media is in building trust, increasing engagement, and attracting new customers. Services I Offer * Appointment Setting & Calendar Management * Warm Lead Follow-Up * Lead Qualification * Outbound Calling * CRM Management & Data Updates * Customer Support (Phone, Email & Live Chat) * Administrative Assistance * Data Entry & Internet Research * Insurance Virtual Assistance * Social Media Management * Content Creation & Scheduling * Caption Writing * Community Engagement & Inbox Management * Canva Graphic Design Software & Tools * GoHighLevel (GHL) * Kixie * RingCentral * Mojo * VSConnect * PhoneBurner * Slack * Google Workspace * Microsoft Office * Canva * CapCut * Meta Business Suite * Intercom * ChatGPT * Zoom Why Work With Me? ✔ Excellent communication and customer service skills ✔ Experienced in appointment setting, lead management, and customer support ✔ Social media management and content creation experience ✔ Detail-oriented, organized, and results-driven ✔ Fast learner who quickly adapts to new systems and processes ✔ Reliable, proactive, and able to work independently ✔ Committed to helping businesses improve productivity, customer relationships, and online presence I believe great support goes beyond simply completing tasks it's about becoming a reliable partner who helps your business run more efficiently, generates opportunities, and creates a positive experience for your customers. If you're looking for a professional, dependable, and dedicated Virtual Assistant who can support both your operations and your online presence, I'd love the opportunity to work with you. Let's connect and discuss how I can help your business grow!