Louiese Diorick A.

With over 8 years of professional experience in customer service and support since beginning my career in 2017, I have developed a strong background in Customer Service, Technical Support, Billing, Sales, Customer Retention, and Virtual Assistance across multiple industries. Throughout my career, I have supported customers in telecommunications, finance, e-commerce, fashion retail, skincare, mobile applications, food service, clothing, and general merchandise industries. These experiences have strengthened my ability to adapt quickly, resolve complex issues, and deliver exceptional customer experiences. I believe great customer service goes beyond simply answering questions or solving problems. It is about creating positive interactions that build trust, strengthen customer relationships, and enhance a company's reputation. Every customer interaction is an opportunity to leave a lasting impression and encourage long-term loyalty. As a customer-focused professional, I pride myself on my ability to communicate effectively, demonstrate empathy, and tailor my approach based on each customer's needs and emotions. Even when resolutions may not be ideal, I ensure customers fully understand their options and can make informed decisions with confidence. Skills & Strengths ✔ Customer Service & Customer Retention ✔ Technical Support & Troubleshooting ✔ Email, Chat, and Ticket Support ✔ Phone Support ✔ Virtual Assistance ✔ Strong Written and Verbal Communication ✔ Active Listening & Conflict Resolution ✔ Attention to Detail ✔ Time Management & Organization ✔ Problem Solving & Critical Thinking ✔ Team Collaboration ✔ Ability to Learn and Adapt Quickly ✔ High Accountability and Ownership ✔ Reliable, Professional, and Results-Oriented ✔ Typing Speed: 60+ WPM Tools & Platforms • Zendesk • Gorgias • Kustomer • Lithium • Sprinklr • Shopify • Magento • Slack • Microsoft Teams • Skype • WhatsApp • ChatGPT • Gemini • Grammarly • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Google Workspace (Docs, Sheets, Drive) • Dropbox Relevant Experience • Customer Retention Specialist / Customer Service Representative for a Los Angeles-based e-commerce fast-fashion brand. • Customer Retention Specialist / Customer Service Representative for a Los Angeles-based men's skincare e-commerce company. • Customer Service Representative for a Montreal-based e-commerce dropshipping company. • Customer Service Representative / Technical Support Representative for a mobile application company based in Irving, Texas. Availability I am available to work up to 60 hours per week, including weekdays and weekends, depending on your business needs. If you're looking for someone who is dependable, customer-focused, proactive, and committed to delivering excellent results, I would be happy to contribute to your team's success. Feel free to reach out anytime. I look forward to discussing how I can support your business.