Andrea Kimberly A.

I am a detail-oriented professional with experience in Customer Service, Healthcare Support, Medical Billing, Quality Auditing, and Civil Engineering. I currently work in customer service handling email support, order inquiries, and issue resolution in fast-paced environments, including eCommerce workflows such as Shopify-based operations. I am experienced in managing customer concerns, tracking issues, and ensuring timely and accurate responses. I also have 2 years of experience in medical billing and healthcare support, where I currently work as a Quality Auditor reviewing claims, checking documentation accuracy, and ensuring compliance with client guidelines. In addition to auditing tasks, I also handle data entry work when needed to support operational requirements and maintain workflow accuracy. In addition, I am a Civil Engineering graduate with practical experience in technical drafting, site coordination support, and engineering-related documentation. While I am not a licensed engineer, my background gives me strong analytical, problem-solving, and technical interpretation skills. Key Skills: • Customer Service (Email, Chat, Ticket Support) • eCommerce / Shopify Support (Order & Issue Handling) • Medical Billing & Claims Review • Quality Assurance / Quality Auditing • Data Entry & Documentation Processing • Civil Engineering Support & Technical Drafting Knowledge • Strong attention to detail and accuracy • Fast learning and adaptability to new systems I am committed to delivering reliable, efficient, and high-quality work while maintaining clear communication and client satisfaction.