Mark C.

US-based Salesforce Admin, Developer and Solution Architect | Salesforce HQ Alumni | Salesforce Certified | MBA in Analytics and E-Commerce | 10+ years’ experience in implementation and technical support We may be a great fit if: ►You have a technical issue that you need to resolve with your Salesforce Org. ►You are looking to configure Salesforce to automate your business processes. ►You are new to Salesforce and looking to deploy a CRM for your business. ►You are looking for a long-term partner that can keep your Salesforce org optimized and generating an ROI. ►You are looking to build a custom feature within Salesforce to support your business or sell to Salesforce customers. Working with me you will: ►Have an expert that can configure and implement Salesforce to align to industry best practices. ►See a reduction in issues, work arounds, and overall work hours spent by your sales department making Salesforce “work”. ►Have someone that can understand how your business operates and drive a technical strategy to support it. ►Have someone on call to resolve business stopping technical issues. My Background ►Salesforce Solution Engineer for Salesforce HQ ►Salesforce Technical Architect for two of the Big Four Consulting firms ►Implemented Salesforce Orgs from 2-270,000 users ►95% of my clients do repeat business with me I have experience in: ►Salesforce Sales, Service, Experience (Communities), Marketing, CPQ, and Non-Profit Clouds. Technical Skills: ►AppExchange Application Buildouts ►Salesforce Buildouts ►Call Telephony Integration CTI – Vonage and Twilio ►Custom Data Model Configuration ►Document Management – Conga, DocuSign, and Panda Doc ►Salesforce Cost Price Quote CPQ – Invoices, Ordering, Recurring Revenue, and QuickBooks ►Experience Cloud – Customer Portals, Payment Portals, and Shopping Cart Buildouts ►Flows, Process Builder and Workflows ►Salesforce Forecasting ►Lightning Web Component development and repair ►Marketing Cloud buildouts ►Pardot – Email Campaigns Configuration ►Advanced Reports and Dashboards ►Service Cloud – Case Management, Escalation and SLAs