Kimberly Chryzanne B.

What I Do: - Take ownership of each customer while empathizing and prioritizing customer needs - Resolve conflicts and manage customer expectations - Determine customer needs and provide appropriate solutions through relationship building - Communicate effectively in verbal and written with both external and internal customers - Document customer account activities thoroughly and concisely - Engage in interactive dialogue with customers through active listening - Approach problems logically and with good judgment to ensure the appropriate customer outcome - Make appropriate decisions on behalf of the customer quickly and effectively - Effectively prioritize work to ensure efficiency - Conduct research as needed - Exercise independent judgment based on facts and situations - Have accuracy and attention to detail following the appropriate procedures - Respond to complex online inquiries of customers, supporting multiple client types, multiple products and services and/or complex products. Extensive knowledge on online tools/applications and processes - Perform complex research and takes action to resolve