Marlene M.

I am a dedicated and detail-oriented Legal Virtual Assistant, Client Intake Specialist, and Disability Report Specialist with over 10 years of combined experience in customer service, quality assurance, administrative support, and client assistance across the legal, healthcare, disability, travel, and BPO industries. My experience includes supporting U.S.-based law firms with client communications, legal complaint preparation and filing, email management, case status tracking, document handling, and landlord-tenant matters. I also have experience conducting client intake interviews, scheduling appointments, gathering case information, and assisting clients with professionalism and empathy. In addition, I have experience preparing Social Security Administration (SSA) disability reports, including Adult Function Reports and Work History Reports. My responsibilities include gathering information about clients' medical conditions, symptoms, daily activities, previous work experience, job duties, and physical and mental limitations. I translate client responses into clear, accurate, and well-organized reports for submission in support of their disability claims. Throughout my career, I have developed strong skills in: Legal Client Intake & Case Management SSA Disability Report Preparation Adult Function Reports & Work History Reports Client Interviews & Information Gathering Email & Calendar Management Client Communication & Customer Support Complaint Preparation & Document Handling Quality Assurance & Process Improvement Administrative Support & Data Entry Microsoft Office Suite & Google Workspace Time Management & Attention to Detail I pride myself on being reliable, organized, and proactive. I quickly adapt to new systems and workflows while maintaining confidentiality, accuracy, and professionalism when handling sensitive client information. Whether you need a dependable Legal Virtual Assistant, Disability Report Specialist, Client Intake Specialist, or Administrative Assistant, I am committed to providing efficient, accurate, and client-focused support that helps your business run smoothly. Let's work together to support your business through dependable, professional, and compassionate service.