Angela M.

Your team has outgrown its systems, and every day that gap stays open costs you time, delivery quality, or a client's trust. That's the problem I solve. I'm an Operations Manager who builds and runs the systems behind growing teams; the workflows, processes, and reporting structures that let founders and leadership stop firefighting and start scaling. I don't just document how things should work; I implement it, run it day-to-day, and stay close enough to catch what's breaking before it costs you something. Recent, relevant work: -Built cohort operations from the ground up for an education organization — trainer onboarding, curriculum architecture, and session scheduling, with early work on attendance and engagement tracking -Run day-to-day operations for EdTech companies, coordinating across time zones and keeping delivery on track under real client-facing pressure -Designed financial reporting and reconciliation systems that turned scattered numbers into dashboards leadership actually uses Where I bring the most value: -Operations Management: end-to-end process ownership, project coordination, team and systems alignment -Workflow & Process Automation: identifying where processes break down and building the systems that fix it -EdTech & Program Operations: cohort/course management, trainer and student onboarding, engagement tracking -Data Analysis & Reporting: dashboards and insights built for decisions, not just presentation -Financial Operations: bookkeeping, reconciliations, and reporting you can actually rely on If you need someone who takes ownership of operations instead of waiting for instructions — who'll tell you the truth about what's broken and then fix it , let's talk about what your team needs right now.