Nourhan B.

Bilingual German-English Customer Support Specialist | eCommerce

Businesses lose customers not because of bad products — but because of bad support. I make sure that doesn't happen. I'm Nourhan, a bilingual German (C1) and English customer support specialist with 4+ years of experience supporting eCommerce brands, travel platforms, and subscription services — including Amazon, Zumba, Opodo, and eDreams. I've handled 80+ daily interactions via chat, email, and phone while consistently maintaining high customer satisfaction. What I bring to your business: — Fluent German (C1) & English — I handle your DACH customers professionally and naturally — High-volume support — 80+ tickets/day without dropping quality — eCommerce expertise — orders, refunds, disputes, Shopify, PayPal issues — Tools — Gorgias, Freshdesk, Intercom, Five9, Slack, Shopify, Amadeus — Fast, empathetic, solution-first communication — every time Industries I've worked in: E-commerce | Travel & Hospitality | Subscription Services | Logistics Bonus: Hands-on experience as a junior Meta & TikTok media buyer — I understand how ads drive traffic and what customers expect when they arrive. This gives me an edge in ad comment moderation and turning frustrated customers into loyal ones. If you're looking for someone reliable, fluent in German, and who genuinely cares about your customers — let's talk.