Thomas G.

I help small businesses take care of their clients, improve their sales process, and uncover opportunities being missed along the way. In my current remote role with an energy-compliance consulting company, I manage more than 70 active B2B accounts. I lead consultations, explain requirements, follow up on proposals, coordinate with internal teams, and keep HubSpot records current. I especially enjoy figuring out why things get stuck. Are the right prospects being reached? Where does follow-up break down? Why are proposals sitting without a decision? Could an existing client need more help than we originally discussed? I look for those gaps and help build practical processes to address them. Recent work includes refining pipeline stages, developing follow-up sequences, and organizing lost-deal reasons and win-back opportunities into a usable tracker. I like turning scattered information into something a team can actually work from. I can help with: • Account management, client onboarding, and ongoing communication • Reviewing sales processes to identify bottlenecks and missed opportunities • Building follow-up processes and re-engagement plans • Organizing HubSpot pipelines, records, tasks, and reporting • Coordinating projects and handoffs between clients and internal teams • Creating checklists, procedures, and tracking tools that make work easier to manage My background includes 19 years across sales, account management, business ownership, and team leadership, including overseeing up to 12 retail locations. Having run my own business, I understand that a process needs to work in a busy day, not just look good on paper. I’m based in Kentucky and experienced working remotely across U.S. time zones. I’m interested in an ongoing relationship where I can support your clients while helping build a stronger business behind the scenes.