Wesley M.

🚀 Overview I equip technical teams with AI-powered onboarding flows that improve delivery precision, accelerate response times, and align their support strategies with internal business goals. Drawing on 3.5 years at Microsoft and 30+ years in IT, I’ve designed persona-driven training programs and automation toolkits that help engineers serve their end users with confidence, clarity, and intent. Whether you're scaling remote delivery, strengthening multilingual capabilities, or preparing your support staff for Copilot adoption—I'm here to help your team meet the expectations of the business it supports. 🛠️ Core Technical Skills Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive Identity & Access: Azure AD, Intune, Conditional Access Automation: PowerShell scripting, Copilot prompting, Logic Apps Infrastructure: Windows Server, SQL Server, Cisco Networking Methodologies: Agile, Scrum, ITIL, Lean IT 🎯 Training & Team Enablement Delivered multilingual training sessions for remote teams Designed persona-based onboarding flows using AI Served as a PLG Trainer and trusted advisor within Microsoft Empowered engineers to scale their delivery with prompt-based strategies 🌍 Multilingual Collaboration Fluent in English, Spanish, and Dutch — ideal for cross-border teams and international projects. 📜 Certifications Agile Scrum Master • PRINCE2 Foundation • ITIL Foundation Cisco Networking • Microsoft Certified: M365 Fundamentals • Windows Server • SQL Server (MCSA) 💡 Services Offered Strategic Microsoft 365 Support & Troubleshooting Multilingual Training & Technical Enablement Cloud Migrations & Infrastructure Optimization AI-Powered Onboarding & Workflow Design with Copilot 🏡 Availability I’m open to short-term and ongoing remote freelance projects. Let’s simplify your systems, empower your team, and scale what matters—together.