Ivann A.

Hello there! Thank you for taking the time to consider my proposal. I have a "personable nature" and would be a great addition to your WINNING team. I make the best of bad situations; it keeps me in the right mindset and pace with all my projects. I always pride myself on learning new things and motivate myself to learn from my experiences. I had extensive corporate experience as a Customer Service Specialist for 8 years in the Business Process Outsourcing Company. I have been an experienced Client Concierge in the Real estate Industry for almost 6years now. My previous experiences have afforded me a well-rounded skill set such as; -following up on HOA documents and scheduling tours for Potential Residents. Coordinating Tour Hosts -helps in work order inquiries, which includes follow up on contractors and property managers and also helps in educating Homeowner's Violation -handles calls, emails, Instagram messaging, website reviews, and Facebook comments for an E-commerce industry -Initiated a call to C-Suite Prospective Clients, and invited them to partake in one of our Podcast Shows and Events to share their expertise and achievements in the market. -Response to social media chat inquiries (Facebook and LinkedIn) Email, and SMS inquiry -Handles administrative tasks in coordinating with the client’s emails, sets up meeting invites (via Zoom, Skype, and Microsoft Teams) sends out monthly newsletters, schedules social media posts, exports sales reports, contributes to short social media content, caption creation, and graphics. -Called high volume of residential and business leads to set up an appointment between seller and acquisition manager, ensuring that a property will be closed for sale. -Calls tenants to collect rental payments, helps them with any repairs needed, and contacts contractors to do the job. -Managed auto insurance claims where I was solely responsible for the end-to-end process by proactively calling and sending emails to my insured, third party, assessors, and repairers for updates – to ensure completing the claim process promptly and efficiently claim settlements, legal reviews, and investigations by company policies and procedures. -Liaise customers efficiently with any product inquiry, billing, technical issues, or even complaints they may have. Manage a large volume of incoming calls to build sustainable customer relations. -Contacted Households and businesses to conduct market research to qualify them for prospective clients. -Experience with CRMS and tools such as Buildium, CINC, Intercom, RingCentral, Guidewire, Pipedrive, Phantom Buster, Active Campaign, MOJO, RingCentral, Vonage, Slack, Workday Asana, Buildium, Canva, Adobe Photoshop, Lotus Notes, Microsoft Applications, and Google Applications, trained with tools e.g., Intercom, Shopify, Gorgias, and Zendesk. Furthermore, my educational background majoring in Mass Communication fits my passion for communicating with other people and I believe communication is more than just understanding the language. I think it’s a key component in my relationship with my clients. I would much appreciate this opportunity to be able to help with my ongoing career growth and the continued success of your businesses. I would love to meet with you soon and discuss my experiences and position in detail.