Shelly Zezen C.

✅ OPEN FOR WORK | I keep the day-to-day running smoothly for property and trades businesses: work orders tracked, vendors followed up, documents organized, and nothing slipping past a deadline. For over a year, I've coordinated property services across portfolios of up to 25 sites in a fast-paced admin workflow. I assign and follow up with vendors (rekey, trashout, cleaning, boarding, lawn care) through to completion, keep work orders, approvals, and outstanding items visible, prepare repair bids from property documentation, and manage client and vendor communication so issues get resolved instead of lingering. Behind that are 11+ years of administrative and operations support, including records, reporting, and compliance follow-up with the Philippine National Police, where strict confidentiality was part of the job. I handle client data and sensitive records with the same care. I'm reliable, detail-oriented, and proactive: if a vendor goes quiet or a deadline is at risk, I follow up before you have to ask. I am responsive and work independently. How I work: • Available 20-30 hours a week • Core hours: 6am-10am Philippine time (about 9am-1pm Sydney/Melbourne, 8am-12pm Brisbane), Monday to Friday, for live coordination and quick turnaround • Weekend availability for scheduling, follow-ups, and catching up on admin • Dependable and responsive outside those hours: urgent questions get a reply within a few hours • Clear written updates by email or chat, so nothing gets lost What I can take off your plate: • Work order and maintenance request tracking • Contractor and vendor scheduling and follow-up • Client and vendor email communication • Invoice and document tracking, with follow-up on outstanding items • Calendar, inbox, and meeting coordination • Reports, correspondence, and file organization • Basic social media content and Canva graphics • Customer Support Tools: • Email & communication: Gmail, Outlook, Google Calendar, Zoom, Google Meet, WhatsApp • Documents & records: Google Workspace, Microsoft Word, PowerPoint • Spreadsheets & tracking: Excel, Google Sheets, Google Forms, Trello • Design & social media: Canva, Basic Photoshop, Meta Business Suite • AI assistance: ChatGPT, Claude (drafting and summarizing, always reviewed by me) • Currently learning: Xero Send me the 2-3 admin tasks eating up your week, and I'll tell you how I'd handle them.