John Crisant M.

I bring over a decade of experience in customer service, technical support, sales, and team leadership, with a strong background in both BPO and freelance environments. I’ve worked with major brands like AMEX, Netflix, Telstra, and Domino’s, and also helped startups and SaaS platforms grow through effective client handling and sales development. I'm adaptable, tech-savvy, and experienced in using tools like HubSpot, Zendesk, and ZoomInfo. Key Skills & Highlights Customer Support (13+ years): Skilled in handling billing inquiries, subscription changes, complaints, and general customer issues across various industries including telecom, entertainment, and finance. Sales & Appointment Setting: Proven success in B2B and B2C sales roles, including real estate and SEO services. Leadership & Training: Led small teams, conducted training sessions, created training materials, and handled QA monitoring and performance coaching. Tech Support: Assisted users with troubleshooting technical issues and provided step-by-step resolutions. SaaS Experience: At Arbor, collaborated with the CEO to refine a software platform, conducted product demos, and helped with UI/UX testing and customer onboarding. Multi-channel Communication: Experienced in handling customer interactions via phone, email, and text using tools like Zendesk and HubSpot. Freelance Agility: Comfortable with remote work, client-facing roles, and managing multiple responsibilities independently.