Franzel C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

🚀 Helping E-commerce Brands Deliver Outstanding Customer Experiences While Keeping Daily Operations Running Smoothly Running an online business takes more than answering customer emails; it takes someone who can represent your brand, solve problems independently, support your team, and keep operations organized. That's where I come in. 🫡 I'm an E-commerce Customer Experience & Operations Specialist with 10+ years of customer service experience and 5+ years supporting international e-commerce businesses. Throughout my career, I've partnered with Shopify stores, fashion brands, luxury retail companies, Amazon, healthcare, and dropshipping businesses, helping them create exceptional customer experiences while supporting day-to-day business operations. Beyond customer support, I've been entrusted to train and onboard new team members, assist clients with administrative tasks, and provide social media management support, demonstrating my ability to adapt, take initiative, and contribute wherever the business needs me most. I don't believe in simply answering tickets. I believe every customer interaction is an opportunity to build trust, strengthen your brand, and create loyal, repeat customers. Here's how I can support your business: ⭐ Customer Support (Email, Live Chat & Phone) ⭐ Customer Success & Customer Retention ⭐ Shopify Store Support ⭐ Order Processing & Order Management ⭐ Returns, Refunds & Exchanges ⭐ Shipping & Delivery Issue Resolution ⭐ Customer Escalation Management ⭐ Amazon Seller Central Support ⭐ Dropshipping Customer Support ⭐ Administrative & Executive Virtual Assistant Support ⭐ Email & Inbox Management ⭐ Calendar & Task Coordination ⭐ Data Entry & Documentation ⭐ Fraud Prevention & Order Verification ⭐ Team Training & Onboarding ⭐ Social Media Management & Community Support ⭐ Process Documentation & SOP Assistance 💡Platforms & Tools 📍Shopify 📍ShipStation 📍Zendesk 📍Gorgias 📍Gladly 📍Amazon Seller Central 📍CommSlayer 📍Monday 📍Zoho 📍Ebay 📍Redo 📍AC3 📍AVAYA 📍CLIC 📍Google Workspace 📍Microsoft Office 📍Slack 📍Zoom 🤝Why clients choose to work with me ✔ 10+ years of professional customer service experience ✔ 5+ years supporting international e-commerce businesses ✔ Trusted to train and support new team members ✔ Experienced working directly with business owners and clients ✔ Strong organizational and administrative skills ✔ Calm, professional, and solution-oriented under pressure ✔ Excellent written and verbal English communication ✔ Highly adaptable, proactive, and quick to learn new systems ✔ Committed to delivering exceptional customer experiences while helping businesses operate more efficiently I take pride in treating every business I support as if it were my own. Whether it's assisting customers, organizing operations, supporting your team, or taking care of administrative tasks behind the scenes, my goal is always to make your day easier and help your business grow. I'm also continuously expanding my expertise in AI-powered productivity tools, workflow optimization, and automation so I can bring even more value to the businesses I work with. If you're looking for a dependable, proactive, and detail-oriented professional who can confidently support both your customers and your operations, I'd love the opportunity to work with you. Let's build an exceptional customer experience together.