Rea Vee R.

I’m a Virtual Assistant and Customer Support Specialist with 6+ years of experience, now also offering entry-level bookkeeping support using QuickBooks Online and Xero. I completed structured bookkeeping training focused on bookkeeping fundamentals and real-world accounting software workflows, allowing me to assist small businesses with basic bookkeeping tasks such as transaction recording, reconciliation, and financial reporting. In addition to bookkeeping, I have extensive experience supporting travel, e-commerce, and digital product businesses, handling tasks such as customer inquiries, order tracking, refunds, dispute management, order management, and administrative support. I’m organized, detail-oriented, and reliable, and I enjoy helping businesses stay organized, provide excellent customer service, and run their operations smoothly. 📊 Bookkeeping Services I can assist you with: • Recording and categorizing transactions • Bank and credit card reconciliation • Accounts payable and receivable tracking • Financial reports (Profit & Loss, Balance Sheet) • Xero and QuickBooks setup and navigation ✔ Detail-oriented and organized ✔ Trained in industry-standard tools ✔ Clear communication and on-time delivery 💻 Customer Service & Operations Experience My experience includes supporting customers and operations for travel, e-commerce, and digital product businesses, including: • Frontier Airlines reservations support • Cancellations and rebooking • Monitoring customer satisfaction • Resolving issues and addressing customer concerns • Identifying opportunities to improve service and increase revenue • Order fulfillment and shipment tracking • Escalation to suppliers and point of contact (POC) • Correcting shipping addresses • Recording payments and refunds • Handling general inquiries, ticketing, and tracking numbers 📌 Customer Service Channels Phone Support | Email Support | Live Chat 🛠 Tools & Platforms Freshdesk | Zendesk | Front App | MS Outlook | MS Teams | Slack | ClickUp | Asana | Airtable | Google Workspace | MS Office | Notion | Trello | Retool | Canva | Adobe Illustrator | Adobe Photoshop 💳 Dispute & Payment Management Stripe | PayPal | Shopify 🛒 E-Commerce Platforms Shopify | ClickBank | Digistore ⭐ Why work with me? • 6+ years of professional experience • Organized and detail-focused • Strong customer service background • Reliable, responsive, and proactive Let’s discuss how I can support your business operations, bookkeeping, and customer service needs.