Cyd P.

Hi! I’m a customer support specialist with experience using Zendesk, Freshdesk, and other CRM platforms to handle customer inquiries and manage support tickets. I can assist with different customer service tasks, including email support, order inquiries, shipping and tracking updates, returns, refunds, exchanges, cancellations, and customer complaints. I also handle customer account and product-related questions, follow support procedures, and keep ticket records accurate and organized. My skills include: -Email and ticket-based customer support -Zendesk and Freshdesk ticket management -Ticket tagging, prioritization, macros, and automations -SLA monitoring and ticket follow-ups -Order status, shipping, delivery, and tracking concerns -Returns, refunds, exchanges, and cancellations -Customer complaints, escalations, and issue resolution -Customer account and product inquiries -Clear, timely, and personalized responses I understand that good customer service means listening to customers, addressing their concerns, and providing helpful answers. I do my best to handle each interaction with patience and professionalism while following the client's guidelines and procedures. I also have experience in reputation management, including handling customer feedback and helping maintain a positive brand image. I’m organized, dependable, and willing to learn new tools and processes. If you need help managing customer emails, support tickets, or day-to-day customer inquiries, I’m ready to support your business and help keep your customers taken care of.