Muhammad A.

Expert-Vetted Badge Holder (invite-only post-screening badge by Upwork's domain experts) I build AI systems that replace manual work with autonomous workflows. As the founder of Brainbox Automations, I've personally architected and deployed 70+ AI-powered systems and 200+ automation workflows across healthcare, real estate, fintech, e-commerce, and legal tech. Not demos. Production systems that run daily and deliver measurable ROI. What I specialize in: HighLevel (GHL) Automation End-to-end CRM buildouts — lead routing, pipeline automation, follow-up sequences, reputation management, and custom integrations. I connect HighLevel to your AI tools, payment systems, and internal workflows so your sales process runs without manual babysitting. HubSpot CRM & Sales Automation HubSpot workflow design, lead scoring, deal pipeline automation, custom property logic, and API integrations. I build the backend logic that turns HubSpot from a contact database into an automated revenue engine. Same depth with Salesforce, Zoho, and Pipedrive when needed. Make (formerly Integromat) & Workflow Automation Complex multi-step workflows connecting your CRM, email, calendar, databases, and third-party APIs. I use Make, n8n, and Zapier to build the connective tissue between your tools — data enrichment, conditional routing, error handling, and webhook-driven triggers that keep everything in sync. RAG Systems & AI Knowledge Bases Vector database architecture using Pinecone, ChromaDB, FAISS, and Qdrant for intelligent document search and AI-powered Q&A. I build retrieval systems that let your AI agents answer questions from your actual data — contracts, SOPs, product docs, support tickets — not generic LLM responses. Currently processing 10,000+ documents weekly for a legal tech client. Voice AI & Calling Agents Inbound and outbound AI voice agents using Vapi, Retell AI, ElevenLabs, and Twilio. These bots book appointments, qualify leads, handle support calls, and transfer to humans when needed. One system currently handles 300+ daily appointment calls with zero human intervention. Recent results: Insurance claim processing cut from 4 hours to 12 minutes using a multi-agent AI workflow Voice bot handling 300+ daily calls — zero human intervention, 24/7 Lead qualification pipeline that increased conversion rates by 35% Multi-agent RAG system processing 10,000+ documents weekly for legal tech Full CRM automation that eliminated 20+ hours/week of manual lead management How a typical engagement works: You tell me: "We spend 20 hours a week manually qualifying leads from our website." I build: an AI chatbot handling initial qualification on your site, connected to a Make/n8n workflow enriching lead data via APIs, qualified leads pushed into HighLevel with tags and scores, automated follow-up sequences triggered, sales team gets a dashboard showing exactly which leads to call first. That entire pipeline runs without human intervention. How I work: Fixed-price milestones or clearly scoped hourly engagements. Every milestone includes a 2-week post-delivery trial period and free revisions if anything doesn't match spec. You get Loom walkthroughs with every delivery, clear async communication, and no disappearing mid-project. Tech stack (for the technically curious): CRM Development and Business Process Automation: HighLevel, HubSpot, Salesforce, Zoho, Pipedrive, Zendesk, Brevo, ServiceM8, ClickUp, Slack, ActiveCampaign, Klaviyo, MailChimp | AI/LLM: Kimi 2.6, GPT-5, Claude, Gemini, Mistral | Voice: Vapi, Retell AI, ElevenLabs, Deepgram, Twilio | Automation: Make, n8n, Zapier, Apify, Clay, Zoominfo | Full-stack: Python, FastAPI, Next.js, React, TypeScript, Cisco Certified Development | Databases: PostgreSQL, MongoDB, Supabase, Firebase | Vector DBs: Pinecone, ChromaDB, FAISS, Qdrant | Cloud: AWS, GCP, Docker If you have a manual process eating your team's time, an AI feature you want in your product, or an automation pipeline you need built end-to-end — send over the details and I'll come back with a clear plan, timeline, and fixed price.