Esteban F.

## Bilingual Virtual Assistant | Operations, Customer Support & Digital Work I’m a bilingual professional (native Spanish, near-native English) with experience in customer support, virtual assistance, team coordination, CRM and file organization, and detail-focused digital work. I’m comfortable managing written communication, keeping records accurate, organizing workflows, and learning new tools quickly. //// //// //// //// //// ### Customer Support & Virtual Assistance I’ve worked as a remote customer service agent in the leasing department of a New York-based company, assisting customers by phone, SMS, WhatsApp, and chat. I’ve also supported a Florida organization managing Airbnb rentals. These roles helped me build experience communicating with customers, handling requests, and keeping day-to-day operations moving. ### Administration & Operations I spent almost four years as a team lead, organizing hundreds of files in Google Drive, maintaining customer records and statuses in Monday, Google Sheets, and an in-house CRM, and creating training materials to help the team follow consistent processes. I’m comfortable with digital collaboration platforms such as Discord, Slack or the Google suite, and I enjoy bringing structure to information and routine tasks. ### Graphic Design, Image Editing & Documents I have advanced Photoshop skills, including background editing, realistic shadow creation, quality review of thousands of SKU images, localization of dozens of PDF brochures, and recreating designs as clean, fully layered PSD files. I also have basic experience with Illustrator and Premiere. ### 3D Editing & Annotation I’ve completed 2D, 3D, and video annotation work on Remotasks, where I earned a Reviewer badge. I’ve also edited and sculpted thousands of STL mesh files in Meshmixer to meet client specifications. I’m continuing to develop my Blender skills through hands-on projects and structured learning goals. //// //// //// //// ### Adaptable, Tech-Savvy & Ready to Learn I enjoy learning new tools and processes, whether through tutorials, hands-on experimentation, or client-provided training. I’ve taught myself tools such as Meshmixer and Photoshop, and I regularly explore AI tools and practical ways technology can improve workflows. If a project uses software or procedures I haven’t worked with before, I’m willing to learn and work toward becoming productive as quickly as possible. ### My Setup - Wired internet: 870 Mbps download / 864 Mbps upload - Windows desktop with 32 GB RAM - Backup laptop - Quiet, private workspace I handle my own work and take responsibility for the quality and accuracy of what I deliver. I’m interested in building long-term working relationships based on trust, clear communication, and reliable consistency. If you need someone who can help with administration, customer communication, operations, or other detail-oriented digital work, then let's discuss how I can contribute.